Developing an effective college-level statistics course requires more than just selecting topics and textbooks—it demands a structured, data-informed approach that considers stakeholder needs, critical success factors, and continuous improvement. This presentation will integrate process improvement methodologies with GAISE (Guidelines for Assessment and Instruction in Statistics Education) to create student-centred and industry-relevant statistics courses. Stakeholder analysis, CTQ (Critical-to-Quality) characteristics, and process mapping can be used to identify strengths, gaps, and actionable strategies for course design.

Bios

Karen Lawrence is a Professor of Mathematics and Statistics at Mohawk College teaching, developing, updating and advising on content for courses across the college’s academic program catalogue. Karen spent over ten years as a Quality professional in the United States, New Zealand, France, and Canada across various industries. Karen's current interests are connecting statistics education, and education in the field of Quality, to the current realities of an automated and data driven world. Karen holds a Bachelor of Mathematics from Arcadia University (Pennsylvania) and a Master of Science in Applied Statistics from the University of Delaware.

Kathryn Vrhovnik has been teaching mathematics and statistics at the post-secondary level for more than 15 years. She is a compassionate, creative, and approachable professor, driven to inspire students to overcome their fear of math and statistics. Kathryn has experience in developing, updating, and advising on course content and curriculum. Prior to academia, she spent over a decade in the high-tech and financial industries, analyzing data and applying mathematical concepts in real-world settings. She frequently incorporates industry examples into her teaching to highlight the relevance of math and statistics in various careers. Kathryn holds a Bachelor of Mathematics from the University of Waterloo and a Master of Business Administration from McMaster University.________________________________________